Aliexpress held by customs please contact customs or seller. The 75 days shipping time frame ends in 2 weeks.
Aliexpress held by customs please contact customs or seller. Goods held by customs.
Aliexpress held by customs please contact customs or seller Most packages sent by registered mail have a tracking number starting with R and ending in CN, although Please wait in patience and confirm with us whether you received the goods until seller guarantee time ends, at the same time, please contact your custom to check the reason why the package was detained, If you cannot clear the custom, you should upload the official documents to prove it or clarify your problem. I. All of the other stuff that I’ve ordered has arrived. Politely explain the situation and request more details about the shipping status. In case the package is detained, customs will contact you to inform you of the documentation you need to present. If the terms of sale do not specify another arrangement, the goods can be held by the customs authority at entry, pending the payment of duty and tax, amongst other reasons (if the goods are prohibited in the EU, for example). I contact Ali Seller to get the amount. You might try filing for non-receipt, but your seller will likely show screendumps of your Messages to show why you didn't receive. I'm buying stuff from AliExpress and in order to save money I'm having it delivered only to a port, not door-to-door. Also, be aware that an item held by customs doesn't necessarily mean that you will not receive it. There you can find a lot of FAQs and guidelines related to Aliexpress. If the items have already been returned to the sender, you can message the AliExpress seller and inform them that you like them to reship the item. It is important to read the seller's return policy carefully before making a purchase. I got asked by the customs in Thailand to provide my invoice and was charged 50USD for wrong value fine + custom clearance for the parcel. This is the last info i have: 2021-04-17 16:27 Poland, Mala, Item is awaiting customs clearance. The seller refused and said I should manage to get the order from the customs. Please visit the tobacco page for full details of the new requirements. s i am from india This is my first order from Aliexpress. Taxes & Duties Owed. In addition to VAT, you may also have to pay customs duties for goods above €150 and excise duty for specific goods. Sadly if you have to pay customs the seller cannot do anything. This can happen if the package contains items that are restricted or prohibited in the country, or if the customs authorities have concerns about the contents or origin of the package. Why is my AliExpress order stuck in customs? The most frequent instances of this are when the item you ordered is mixed in with illicit or dangerous goods or when some paperwork is missing. This is a return that I am making and cannot get my refund until this is received by the seller in China. r/Aliexpress • Item stuck at customs keeps flipping from 'customs check' to For consultations on customs procedures, please contact the nearest Customs Counselor. The dispute process is telling me to wait for 60 days and that 'According to the shipping information, the package stay in custom and delayed the delivery. Now in tracking it is showing 'held by customs please contact customs or seller " both ordered items is below $10. During this time, the package is temporarily held by customs, and its movement is Passion shouldn't cost a fortune. • Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges. Goods presented to customs. 5 Tracking your order. Seller will respond please contact post or custom £0. If seller does not cooperate to provide the document, please open a dispute on the order page, providing the official document from the local customs to clarify the detained reason, so that AliExpress can step in. I am trying to get the seller to pay the fine and me the custom clearance but seller seems not Your seller will be able to contact the shipper and get more information concerning your shipment and the problems faced. If an AliExpress parcel is held up by customs, it means that the package is being held by the customs authorities in the destination country for inspection. Document from If you are concerned about your package being held by customs, the best thing to do is to contact the seller and ask for more information. Please note: Customs duties and taxes are never covered by AliExpress. On the 6th of July, I sent a parcel to a friend in the Netherlands. The best thing to do is to track your package with an This looks like it was refunded the next day by AliExpress, I don't see any seller reply in the dispute process. On AliExpress, shop online for over 111 million quality deals on Fashion, Accessories, Computer Electronics, Toys, Tools, Home Improvement, Home Appliances, Home & Garden and more! From 1 July 2021, AliExpress generally will need to collect VAT on sales of goods delivered to EU consumers, including circumstances where goods are delivered from outside of the EU with order value of up to 150 EUR, or where goods are shipped from within EU where the seller is established outside the EU. DHL delayed the package, because the customs form on the package had discrepancy. Every country has particular customs regulations that determine the amount or weight above which taxes must be paid. The problem with customs. Let’s follow the steps as below: Check your mail for a letter of detention from customs: For a notice from Customs and Border Protection saying that your shipment has been held, check your business mail. But if you see one of these messages, then there is a high probability that the tax will still have to be paid. What to do if a shipment is stuck in customs? Contact customs to verify if your package is genuinely being held up by them. If the problem is related to import duties, you can simply pay the amount required. Contacted the seller, they just tell me to contact Customs. Ordered from a different seller second time round, so will see how that goes. Has your order started customs clearance? Here are some tips to let you know exactly what stage the process is at: First, you’ll have to enter some specialized websites to track international orders. I mailed this thing back on Jun 21 express international. If it’s from the official store, it shouldn’t be a problem. Package destroyed by customs. This can be done through the VAT clearance procedure of your local customs authority in your country of residence. lost 100 usd. 2. In their business, they're used to having issues with customs. Here’s how: Go to My Orders and select the order. On the Singapore Post website, it states that my package has been held in Tried to contact the seller, nothing, so most likely I'll wait for the time to pass and reqest for refund. . 07. 所有类目 / Rules & Policies / AliExpress. ) 3. Once the order is in the seller’s hands, contact them to find a solution. It went straight from customs to my house with no notice. after, it took about another week-ish to get my package. We ask that you take a minute and check if your questions are answered in any of these FAQs If you found the answer to your question yourself, please come back and delete your post. A subreddit to the greatest website for buying stuff direct from China. I asked the seller about it and he told me to contact customs. Might extend buyer protection as far as possible and see Now it’s stuck at “Customs clearance process started - Destination country/region: Germany” since December 12th and it’s in Radefeld right now with no signs of moving. 9301 for inquiries. In their business, they're used to having From 1 July 2021, AliExpress generally will need to collect VAT on sales of goods delivered to EU consumers, including circumstances where goods are delivered from outside of the EU with order value of up to 150 EUR, or where goods are shipped from within EU where the seller is established outside the EU. -This means you do not get the package or that it gets returned. So that's that for 2021 and 2022, earlier years were about the same. What should I do when my AliExpress package is held at customs? Keep an eye out for a letter from the customs department at the shipping address you mentioned. Please consult our Shipping & Tracking FAQ, Tracking status FAQ and Common scams FAQ. Before reading on, if you want to review for yourself the information Please check our introduction to the Aliexpress sub. I don’t know how easy it would be to contact To avoid any unforeseen surprises, please pay attention to the following: • Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges. 10 days back i have ordered 2 items from aliexpress. If stuck, Please contact the moderators of this subreddit if you have any questions or concerns. Please contact the moderators of this subreddit if you have any questions or concerns. I feel your pain, I spent $600 You can also view the order’s shipping details through your AliExpress account. No communication from those guys yet, and thus is the first time I've had an order stopped/held by customs. Now that you have the tracking number of your AliExpress order, you can see where the package is going and if you are close to receiving it. Evri can't track the package and mention they don't have it. AliExpress. If not, you should contact the seller. If you're bringing items to New Zealand from overseas that cost NZ$1000 or less, Please contact the moderators of this subreddit if you have any questions or concerns. • Contact Customs will contact you in case of a “held by customs” package. " If I buy $1000 worth of items, what does the customs and destination port charges generally look like? The aliexpress agent opened a dispute that keeps getting the seller doing a offer of $0 dollars. 5. Please Contact Help desk for further Clarification. IMPORTANT PRIOR NOTICE Before you request to join the corresponding category of subscribed sellers (hereinafter, the “Category”), you must carefully read and comply with all the contents of this agreement. com Rules / 【Policy】What Indian buyers may concern / the provision of services to your location is currently unavailable. 12 votes, 17 comments. They may be able to provide you with additional Once you know your item is held at customs, you should contact the delivery agent or customs office and ask what the issue is. No. We ask that you take a minute to check these FAQs. ##### was held in Customs at Domestic Rd Pasay City. What does “customs cleared” mean on AliExpress? All orders arriving in your country have to go through customs and this process is called “customs clearance”. Reach Out to the Seller; If the shipping carrier isn’t able to help or the tracking information is unclear, the next step is to contact the seller on AliExpress. In If your package is being held by customs, you would know, as the status “held by customs” would appear on your order. Unfortunately there isn't a lot you can do about it, because customs normally doesn't talk to people, but you can try to see if Ive probably ordered close to 100 things on AliExpress and never encountered this. Please kindly contact the seller directly to explore solutions. The process of customs clearance has been launched. The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on this sub. I read on other threads and websites that it could be because the seller didn’t send the right paperwork, but because it’s combined shipping I’m not sure who it could be or how to check. Officials usually contact you within a few days if the department is holding your property, Hi, can you please check on my tracking no, it shows "Held by customs (Import)" since 22 May 2020, If you couldn't receive it within the promised time, contact the seller to give you a solution in time. 118K subscribers in the Aliexpress community. If your package is refused by customs, you should contact the seller on Aliexpress to request a refund. 4PX and Cainiao not letting me contact them. Last April 4, nag text yung Post Office na nasa bansa na raw yung box pero it was "held in Customs. 4. I clearly stated in the opening sentence: Hi, tracking says this failed to clear customs. The last tracking entry stated 4 Jun 2023 - Customs clearance delay. 2024 ️ ALIEXPRESS and ALIBABA ️ It is not common, One of the most common causes is that the order was held at customs and, as no one claimed, was returned to its sender. I asked Please consult our Shipping & Tracking FAQ, Tracking status FAQ and Common scams FAQ. My order is from LB SG. I told them that the package may be stuck with Singapore post and that it may be lost. **Customs Inspection**: This status means that customs officials are reviewing your package. com Singapore E-Commerce Private Limited, with registered office in 8 Shenton Way, #45-01 AXA Tower, Singapore 068811, incorporated in Singapore with Company Reg. Following the Tittle these package all have been stuck since yesterday in customs, but it also says 'customs completed', unsure what's going on. AliExpress NEW SCAM maneuver --> Seller send prohibited items instead ordered items, immediately destroyed by customs, dispute rejected asking to upload customs documents, you can't access any document, tracking not even exist in your country mail system, money released to seller, appeal rejected. Please help me who to contact. So far have tried to contact aliexpress shipping service ‘Fast Horse Express’ with no luck. To identify the reason, you may enquire with the seller or AliExpress’s Customer Support. As u/EinKreuz pointed out though, some POs have no in-house customs broker, and they'll already have a customs invoice attached to your package if the central customs center decides it's taxable. Item is not updating, and i cant work out how to contact customs AU item has 5 days left on delivery date well did till the agent opened a dispute, There are no hold ups or delays by Customs , Customs is only interested in less than 5% of all goods imported by individuals, as 95% of all goods imported by individuals are less than NZ $1000, and so no interest or involvement from Customs at all. 3. p. And if you do not take precautions to do customs yourself - the shipping company might also charge you for their customs service - I think DHL charges 6. Is it just wrong translation, because on my customs site when i insert the shipment code it says "for customs". Importation of Commercial quantities without a valid declaration may be subjected to penalties or forfeiture of the consignment. However, the seller may have their own policies regarding refunds and may require that you return the package to them before issuing a refund. Thankfully the seller did under report the value so it was only $4, but they charged me a $10 processing fee too I believe so it came out to $14 Please contact the moderators of this subreddit if you have any questions or Get help with your AliExpress orders, payments, disputes, and more at the official Help Center. Document from seller is missing. The 75 days shipping time frame ends in 2 weeks. Get app Get the Reddit app Log In Log in to Reddit. For all goods shipped from outside of EU and VAT-collected by hello. g. Make sure you click on that order directly so it shows all the items ordered from the seller, nothing else from another seller should show up. Just got the response from the seller, and it looks promising, so I'll wait for this "Choice" order too: friend. please wait it Customs control passed. 06. your order has been sent to aliexpress warehouse. If this is not the case, we'll discuss all the possible cases below and what you can do to get a refund. as it is held by customs because you did not want to pay the fees Please consult our Shipping & Tracking FAQ, Tracking status FAQ and Common scams FAQ. yes i did end up getting my package! according to aliexpress tracking, my package stayed as “cleared customs” for about 2 weeks. Customs doesn't store goods and can't track or trace your parcel. 2020 13:57 It’s always best to confirm this with the seller or your local customs authority. ' As it has been some time since the last status update, I am becoming more worried about the parcel. Maybe their Shipping method means that they sent the package from a warehouse within Europe, as an inner Europe package neither VAT or customs should apply. While tracking it says "Held by customs, contact seller or customs". If more than 10 days have passed, the best thing is to contact the seller and the post office so that they can check if there is a problem. It’s not technically stuck it’s just been sitting there in customs since at least July 9. However, since the package arrived in the Netherlands, the delivery status has been static at 'Held by customs. Open menu Open navigation Go to Reddit Home. Thank You!” I think a screenshot of the invoice from the orders page on aliexpress for that particular seller should suffice. in total, it took about a little bit over a month to get my package Please did the customs contact you initially? Or how do you know which customs centre to go and check from in your city? Re: Phone I Ordered From Aliexpress Is Being Held By Nigerian Customs by letsfarmnigeria : 10:13am On Jan 23 , 2023 Please check our introduction to the Aliexpress sub. They ask me to verify the amount on the label. ph (Office Hours : 8am - 3pm). To avoid any unforeseen surprises, please pay attention to the following: • Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges. r/Aliexpress • Item stuck at customs keeps flipping from 'customs check' to 'held by custom' back and forth. This agent is typically the delivery agent. Seller directly contacts me via WhatsApp to sue me if i dont cancel the dispute When you see the status "we're inspecting your order" on AliExpress, it typically indicates that your package is currently at customs in the destination country and is undergoing inspection. For this you need to open a dispute to get your money back, or contact the seller and have him Resend a new item. Don't worry, its nothing out of the ordinary. The seller has no control whatsoever over items seized by foreign customs. Wait, DHL or customs may call you for more information. (A NT$200 fee will be charged for data key-in service at customs office. Reply reply manyhandswork • Most of my orders have come after being held at customs but I have had two orders that have never been delivered, still at customs. For all goods shipped from outside of EU and VAT-collected by I kept track of the tracking (AliExpress Standard Shipping) via my local post and it ended up held in customs in the city before mine for a week. Not will aliexpress. These AliExpress. please suggest what to do. tracking shows package entered your country please contact local post office i did contact local post office today they said since it has been 2 weeks not paid it has been destroyd. On the 31st I got the last update stating “Import customs clearance delay” on the Cainiao website and “Customs clearance unsuccessful” on AliExpress. Do I need to worry? I ordered this from Problem is that customs duty is the sellers responsibility - if you would have failed your customs duty you would loose the dispute. I paid $280 on Ali for a smartphone and had it shipped via AliExpress Standard Shipping. Released from customs: cleared. ": “Your EMS item with Tracking No. 200720572D and AliExpress Korea Limited, with registered Save time: if your AliExpress order has been cancelled, before or during shipping, the best thing to do is to contact the seller by going to this section and clicking on “Contact seller”. Held by customs or import clearance failure (3 replies) 6. If it matters, the package contains a camera. The package has been stuck in this state for 18 days, and I don't know what I should do. Custom clearance unsuccessful. Remember that we can only track certified orders, as explained in the AliExpress Shipping Methods Guide. It's being held for assessment, unless the item is deemed illegal or unsafe you will eventually receive notification of duty due, and any processing fees. Guest says: 29. But, I always held my ground and won all of the disputes so far. Sometimes, the tracking alert will be accompanied by details of the tax Customs will contact you in case of a “held by customs” package. Chances are that they will give you a proper explanation of what could've happened. Please contact seller to get the required document, and then clear the customs. 128K subscribers in the Aliexpress community. Not sure if this is causing some problems. 6. Aliexpress buyers helping each other I bought a large plushie on July 9th, which was processed and departed the sorting center on the 12th, left the departure country on the 16th, and arrived at the linehaul office on the 29th. com (“ AliExpress ” or, the “ Platform ”) is a business to consumer (or “ B2C ”) platform which connects and facilitates sales and purchases between business sellers (or “ Sellers ”) and consumer buyers (or “ Buyers ”). Hello fellow Polish friends! I have a package stuck in Poland customs on the way to Hungary and I have no information whatsoever. My country does customs fees paid upon receiving the package and Please consult our Shipping & Tracking FAQ, Tracking status FAQ and Common scams FAQ. Some sellers may assist Never had to pay customs fees on an aliexpress order before . AliExpress customer services keep telling me to wait although they are way over the '5 days shipping guarantee'. If your package Please contact the moderators of this subreddit if you have any questions or concerns. Held by customs. Summary: Held by Customs at Destination “Held by Customs at Destination” means that the package has reached the destination country’s customs authority and is undergoing a mandatory inspection or clearance process before it can proceed to its final delivery. including gifts. If you have any suggestions or feedback, please use contact us customer service to share your thoughts. seller will try again with please wait it is delayed in post £0. Service client - AliExpress I’ve received the same status on March 20th. What's this about, and what do i do? Useless You’ll know the package is in customs since they’ll contact you to request documentation, when the courier claims the customs payment or when the tracking number reflects a customs message. Here are some key points to understand this situation better: 1. 00 refund Reject Let Aliexpress step in they will refund in full I have an AE order "held by customs" since august 8 (gateron whites). It's like they didn't even read my email. Tax From 11PM 31 December 2020, AliExpress is required by law to collect UK Value-Added Tax (VAT) at the applicable rate and remit to the UK tax authority when goods are sold to UK customers (i) where the goods are located outside the UK at the point of sale with a consignment value of GBP135 or less, or (ii) where the goods are in the UK at the point of sale, but sold by Sorry for the chaotic title Yesterday I ordered something off aliexpress, Please contact the moderators of this subreddit if you have any questions or concerns. Second option is to contact your carrier, but please ensure that your shipment is actually stuck in customs. I have been in touch with the shipping company over the phone and via 143K subscribers in the Aliexpress community. Importing tax/document is required. I believe this would be "withheld by customs". When it happened to me, it was for an item that was way cheaper than normal and limited stock. *New visitors please use the 'weekly open' thread or your post will be deleted. I called my local post office and they said that there is nothing they can do on their end and the seller needs to contact you to find out what’s going on. If you have had a package held up by customs, you can read more about this in our article Held by customs on AliExpress. Your seller will be able to contact the shipper and get more information concerning your shipment and the customs hold. Seller will not refund you, AliExpress will when you file a dispute. reject and reply you have and they say they do not have parcel, then tell seller to contact customs and post. Once it enters India, go to India post website to track it, you'll get a clearer picture of the whole process. They then said contact The seller is responsible during the entire shipping process and you can't do anything until you've received the order: only the seller can start an investigation about the whereabouts of the package, so don't cancel any dispute when the seller asks you to ("Please contact your local post office, blah-blah"). Items that cost NZ$1000 or less. wrong descriptions, sussy values, missing custom invoices etc. Please check our introduction to the Aliexpress sub. Wait for the customs officer to review the documents you hand in (at customs Please check our introduction to the Aliexpress sub. Please read the contents of all the clauses carefully, and make sure you understand them, including, without limitation, the clauses on AliExpress' exemption or Please check our introduction to the Aliexpress sub. I think their Aliexpress' "CHOICE" shipping gets tracked by USPS after customs, but if it's not done by "CHOICE" (Aliexpress warehouse), then the manufactures ship it themselves and USPS doesn't pick up the slack. Related Topics On average, packages clear customs within 3-5 days, but delays of 1-2 weeks or more are possible. Most of the time its the seller’s fault. When you see “customs cleared” in the status of your order, you Please consult our Shipping & Tracking FAQ, Tracking status FAQ and Common scams FAQ. Open the package of your goods for the customs officer to check (at cargo examination zone of the warehouse). Please see NO. Goods held by customs. Express carriers like DHL or FedEx are frequently able to clear customs for your goods. Respond. I’ve contacted both my local delivery and customs but they’ve told me it’s not got anything to do with them as the courier company has their own ‘customs broker’. The seller got mad since I opened the dispute to Please contact the moderators of this subreddit if you have any questions or concerns. true Customs could then ask about the bill, most of the time they ask the seller, but they could also send you a letter or contact you for information. Guest says: 23. We at Alibaba (“ we ”, or “ us ”) recognize the importance of privacy and confidentiality of personal information. This means that customs determined the Contents where Either Illegal, or harmful to the environment. A customs officer will assist you with filling in the declaration form. "Seized by customs" sounds like illegal content - e. Once you know your item is held at customs, you should contact the delivery agent or customs office and ask what the issue is. The best thing to do is to track your package with an Contact customs to verify if your package is genuinely being held up by them. You will also see your AliExpress order status message change to “Held At Customs”. Reply reply FlowerChild7572 • I'd send the seller a screenshot of this update and ask for an explanation. Related Questions. Now the parcels have arrived in Chennai and latest status is "held by customs". My package went through the same process, now it has cleared customs and is on the way. While they're not great with a lot of other shipping situations, oddly enough, some sellers seem to be okay with re-shipping their items if something gets held up in customs. We take pride in our commitment to excellence and are always looking to improve. Held by customs, please contact seller or customs. Lastly, remember that contact us customer service is not just a phrase; it’s a promise. Don't try to lie to customs! 1. FedEx, DHL, etc, I would expect to pay tax. On the Singapore Post website, it states that my package has been held in customs. i wrote that with proof on aliexpress they sided with seller as he sent the supply. If your package is held at customs, you should contact the courier company in charge of your shipment. AliExpress are usually pretty good about refunding for non-delivery so I'll take the gamble. Keep in mind that, just because your order is in customs doesn’t mean that you have to pay, as some order statuses simply inform that the package has entered or left customs, some Thanks! Parcelsapp. Sellers & selling only. Force Majeure: Under no circumstances shall AliExpress be held liable to the Eligible Member for this Buyer Protection or any rights under these Official Rules due to or resulting directly or indirectly from acts of nature, forces or causes beyond the reasonable control of AliExpress or the relevant seller, including without limitation, Internet failures, computer, telecommunications or I got a order from aliexpress thats being held by customs for review since october 1st. To find out where your parcel is, you need to contact the shipper. then, all of a sudden i got a notification saying the package was accepted by the last mail carrier (USPS bc im an US buyer). To be released, paperwork must be verified, duties/taxes paid, and inspections completed to customs’ satisfaction. Value is 200USD but seller did declare 25USD without notifying me. • Contact your local post or customs office to find out more about your country’s customs duties and taxes. If it was an official tracking update it is likely being held, but again, call to confirm. As the period for purchase protection was almost over I asked for a refund. It Its not your fault. AliExpress is a shopping portal with international incidence, therefore, it’s not surprising that it has its own rules and regulations regarding the handling of customs fees, imports, and tariffs. Please delete your post if you found your answer. or your package was just randomly checked especially if its a high value item. And the aliexpress tracking number shows this as the latest info: 2022-07-26 05:05. e. You lucked out. We ask that you take a minute to check these FAQs. If a customs declaration procedure is conducted through NACCS with an Customs issued importer/exporter code or Japan Association for Simplification of International Trade Procedures code, you may omit the input of profiles such as name, address, and phone Please consult our Shipping & Tracking FAQ, Tracking status FAQ and Common scams FAQ. Reply More posts you may like. Now that singpost packages are getting held up in singapore looks like aliexpress standard shipping has been discontinued. I would give it a day or two to try to work itself out. r/Aliexpress A chip A close button. What normally happens next is that the item is returned to the seller and then you raise a dispute and lastly AliExpress issues an automatic refund. Click Contact Seller. They are just passing the buck around. The moderators can delete your post if I have ordered a product on Aliexpress. Find answers to your questions and get help with orders, payments, and account issues on AliExpress. The letter usually states a request for you to go visit the state customs and check payment details so that the customs can calculate the amount of tax that needs to be paid on the AliExpress package. Hoping it passes customs. They said if that's the case, I will need to "pay customs clearance yourself and pay the taxes and destination port charges. When you see the status of your AliExpress shipment as “Import Clearance Failure,” it indicates that there has been a problem during customs clearance, preventing the package from passing through successfully. gov. Please pay the tax/provide the document for customs clearance. If it's the seller asking for money, ignore it and contact the postal service that has the package and confirm. • Import duties, taxed or This happened to me. Buyers please visit r/ebay. I contacted Canada Post the day it said Delivery Failure and they said they'd get back to me before September 29th- big surprise, within the next six days the package was mailed back to the Aliexpress seller before I ever got word back. This can happen due to a variety of reasons, such as import taxes or duties owed, incomplete clearance documentation, or the presence of prohibited or counterfeit items This Agreement has been signed by the South Korea seller user (hereinafter, the “ Seller ” or “ You ”) and the service providers Alibaba. Though track number showed package was held by customs. i opned 9 disputes as it was 9 items same order but aliexpress said. Don't think I bought any counterfeit items - I wasn't looking to buy fake designer items or anything, more like cheap cute skirts - but it's Aliexpress so possible I didn't do my due diligence. Then I open a dispute with Ali express at the sellers behest. Failing to clear customs hardly ever happens (maybe 1 in 100 parcels). com was the link that ended up working and gave me more info than 17track. How to Complain About a Seller or a Product on AliExpress. The tracking says that the package has been stuck in customs since May 7th. -€ ("Auslagepauschale". If you can’t get in touch with the seller or if they are uncooperative, you should contact AliExpress’s Customer Support directly. they will be shipped for this two days. The package arrived on March 19th and has been at the customs office since. Please see links below, if tax is payable and how NZ Post and freight companies contact their Please consult our Shipping & Tracking FAQ, Tracking status FAQ and Common scams FAQ. If the customs guy there decides to tax you, he'll usually just ask for how much you paid so be prepared and print out the invoice. No buying-related questions. What if the package is held by customs? As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first: 1. 2021 23:06 Please contact the AliExpress team on their official website. Clearing Customs. For inquiries please call 8288-7678 or E-Mail at phlpostcares@phlpost. The seller shipped it on the 1st of March and the tracker was updated to "Departed origin country" on the 9th of March. The moderators can delete your post if My parcel valued at $1100 AUD purchased via eBay is being held by the customs. When ordering from AliExpress, the most common reason behind this alert is that tax and duties are owed on the item. Here is how to know whether your package is stuck in customs or not. That should show the true value of the items. *Read the FAQ and the rules before posting. This: 1. com Terms and Conditions for platform transactions by EU/EEA/UK Consumers (this "Contract") describe the terms and conditions under which you, as a registered member who is also a consumer in the European Union/European Economic Area or in the United Kingdom, may conclude online transactions with third party sellers that are All Commercial Importers are required to be registered at Sri Lanka Customs and all Consignments should be declared to Customs via a Customs House Agent. You are responsible to clear VAT on all purchases made on AliExpress. *This is a highly moderated subreddit. Your satisfaction is our ultimate goal. Once I can verify the amount they released the package. It took two days because Sunday is a holiday. You just never know with Aliexpress. infringement on intellectual property where customs seize the objects and destroy them. Maybe I’m just being impatient but when I filled out the customs form I didn’t see there was a return option so I selected gift. Basically the sellers NEVER work with you, no matter what, despite the uploaded video & image proof. If you’ve had a package held at customs, you can read more about this in our article on held packages on AliExpress. But non-genuine disputes are difficult if not impossible to win. It sounds super scary because of the term "held". 2021-04-11 14:12 Poland, Mala, Item is being presented to customs. Can anyone please help me I tried so many times to win this dispute it’s been 80 days since this item is stuck in customs, they customs said that they won’t be able to deliver this item to me and that I should request a refund but no matter what I do AliExpress won’t accept my dispute the protection time has already passed and I’m unable to provide an official document because I I contacted Aliexpress, they tell me to contact the seller or contact the local post office. Contact the seller, find out what is happening with the shipment and if they missed out on any of the important documentation required for customs clearance. ' and ' If you are responsible to do the clearance, please do the clearance so that you can get the goods as An import agent will notify you if your goods are held in customs. From the PostNL tracking I see that is 13 kg so it’s not the usual parcel that fits in a letter box. I have contacted the customs and their answer was they don't know where it is and when it will be cleared. However, if you don’t see the “Logistics Delay” status change after 1 or 2 weeks, you should contact the seller and ask them for an update. I am a bot, and this action was performed automatically. 00 refund. qcctd lbnrtuo rzemr ufbhgu vzf joxqk ceba pisr rcytvpe swxu